Leadership Redefined:

Strategic Leadership for the Modern Hospitality Executive

Delivered in Partnership with THE CULTURE BUILDERS

2026 APPLICATIONS ARE NOW OPEN - Please read the Application Guidance Document before applying. LINK HERE

Many leadership programmes focus on “fixing” the perceived skills gaps of today. That approach doesn’t work. Our programmes deliver world-class leadership development that enables Scottish hospitality leaders to redefine excellence and lead with confidence into the future.

The culture we create as leaders influences everything around us. It’s the golden thread that connects our own experience, the experience of our people, and the experience we deliver to our customers. Because leaders have a disproportionate impact on culture, we must act with intention and clarity.

Our two ‘Leadership Redefined’ programmes combine deep reflection, meaningful experiences, challenging exploration, and powerful interaction to equip you to lead your teams, organisations, and the wider industry forward. Drawing on our own expertise, the latest thinking, and best practice from a wide range of sectors, we will help you:

•  Shape and sustain a high-performance culture in your organisation

• Proactively develop your leadership identity and journey for maximum impact

• Apply practical approaches to emotional intelligence to lead people, change, and resilience

• Navigate challenging conversations in ways that motivate and support your people

• Understand and apply the principles of the Bank of Me™ to optimise performance for yourself and others

Our ‘Leadership Redefined’  programmes are offered at two levels:

• Executive Level      

o   A 4 day programme, split as 2 days per session over a 6-8 week period, for those in senior strategic and decision-making roles

• Leadership Level

o   A 2 day programme for senior managers, heads of department, and functional leaders

Executive Level

 Duration:                                  4-day programme, split over two 2-day sessions

 Target Participants:           Designed for those in the most senior decision-making roles

 Prerequisites / Expected Experience:

•  Minimum of 10 years in senior leadership or executive roles within hospitality or a related sector

• Experience managing large teams and/or multiple departments

• Responsibility for strategic decision-making and organisational performance

• Understanding of organisational culture and its impact on business outcomes

• Comfortable engaging in complex leadership challenges and reflective practice

Expected Knowledge / Skills:

• Strong understanding of business strategy, operational management, and financial accountability

• Prior exposure to leadership development or coaching programmes is advantageous

• Ability to reflect critically on personal leadership style and organisational impact

Leadership Level

Duration:                          2-day programme

Target Participants:           For senior managers, heads of department, and functional leaders

 Prerequisites / Expected Experience:

• Minimum of 5 years in a leadership or management role within hospitality or a related sector

• Experience of managing medium-sized teams or specific functions

• Responsibility for achieving departmental objectives and supporting team development

• Ready to engage in reflection and development of leadership identity and practical management skills

 Expected Knowledge / Skills:

•  Understanding of basic leadership principles, team dynamics, and operational processes

• Exposure to managing change and navigating challenging conversations

• Willingness to learn, experiment, and apply new approaches to leadership and culture

Experts in culture, change and people, underpinned by lessons in wellbeing for teams and individuals. The Culture Builders is a UK-based organisation that delivers programmes to a wide range of organisations across the globe, with the aim of improving the professional experience for people - through auditing cultures, supporting change and individual, team and leadership development. Our work covers every sector, and has seen us supporting organisations with ten thousand plus employees and small non-profit groups with less than 20 people.